Everything you need to know about IT AMC, support, pricing, and working with SL Infotech. Can't find your answer? Contact us directly.
An IT Annual Maintenance Contract (AMC) is a fixed-cost service agreement where SL Infotech provides ongoing IT support and maintenance for your business. Instead of paying unpredictable per-incident charges, you pay a single monthly or annual fee and receive comprehensive coverage including remote support, scheduled onsite visits, proactive monitoring, and guaranteed response times. No surprise bills. No waiting for technicians who may not show up.
With SL Infotech's IT AMC, you get access to a full team of certified specialists — network engineers, security professionals, server administrators — for significantly less than the salary of one full-time IT employee. We don't take sick days, don't resign for better offers, and bring cross-industry experience across hundreds of client environments. Most AMC clients get better IT outcomes at 30–50% of the cost of an in-house hire.
Yes. SL Infotech is based in Vadodara, Gujarat, but we serve businesses across India. Our remote support works for any business with an internet connection, anywhere in the country. For onsite visits, we cover 50+ cities. Remote support alone resolves over 90% of IT issues without requiring a physical visit.
We work with small to medium businesses across all industries — manufacturing, retail, healthcare, professional services (CA firms, law firms), education, and hospitality. Our smallest clients have 3–5 devices; our largest manage 50+ workstations across multiple locations. If you have computers, a network, or a server — we can help.
No long-term lock-in is required for monthly plans. Monthly AMC plans can be cancelled with 30 days' notice. Annual plans are committed for 12 months but come with a significant cost saving. We're confident enough in our service quality that we don't pressure anyone into long commitments.
Starter (₹2,499/month) — Best for small offices with up to 5 devices: retail shops, boutiques, small professional offices. Professional (₹5,999/month) — Best for growing teams with 6–15 devices plus a server. Enterprise (₹14,999/month) — Best for 16–50 device organisations needing 24/7 coverage, unlimited onsite visits, and dedicated management. Not sure? Contact us on +91 8320629543 for a free assessment — we'll recommend the right fit.
A device counts as any end-user endpoint: desktop computers, laptops, and workstations. Servers are counted separately (included per plan). Printers, scanners, phones, networking hardware (routers, switches, access points) are supported for configuration and troubleshooting but are not counted in the device limit.
Yes. Upgrades take effect immediately with prorated billing — you only pay the difference for the remaining days of the month. Downgrades take effect at the start of your next billing cycle. There is no penalty or fee for upgrading at any time.
Yes — annual plans are approximately 17% cheaper than monthly billing, effectively giving you about 2 months free per year. Annual billing also locks in your rate for the full year, protecting you from any price adjustments. Starter annual: ₹24,990/year (save ₹5,000). Professional: ₹59,990/year (save ₹11,998). Enterprise: ₹1,49,990/year (save ₹29,998).
No. All prices displayed on our website are exclusive of GST. GST at 18% is applicable on IT services as per Indian tax regulations and will be added to your invoice. We provide proper GST invoices (with our GSTIN) for all transactions.
AMC plans cover all labour, remote support, configuration, monitoring, and software troubleshooting within your plan limits. Items typically not covered include: physical hardware replacement parts/components (quoted separately), third-party software licence fees, large-scale new infrastructure setup projects (quoted as one-time projects), and accidental or physical damage to hardware. We will always inform you before any out-of-plan charges are incurred.
Existing clients can raise tickets via: (1) Client Portal at your dedicated login link, (2) Email to support@slinfotech.in, (3) Phone call to +91 8320629543, or (4) WhatsApp message to the same number. All requests are tracked, assigned, and updated with timestamps in our system. You will always receive a ticket reference number.
Response times by plan: Enterprise — critical issues within 1 hour, standard issues within 4 hours (24/7 coverage). Professional — within 8 business hours. Starter — within 24 business hours. "Response time" means the time from ticket submission to an engineer actively working on your issue — not just an automated acknowledgement.
Remote support is provided instantly via secure remote desktop tools — the engineer accesses your system with your permission and resolves issues without a physical visit. Over 90% of IT issues are resolved this way in minutes to hours. Onsite support means a certified technician visits your location. This is used for hardware issues, network cable installations, new device setup, or situations where remote access isn't possible.
Enterprise plan clients receive 24/7 remote support and emergency response. Professional plan clients get extended hours (8 AM – 9 PM, 7 days). Starter plan clients get support from 9 AM – 7 PM, Monday to Saturday. For after-hours emergencies, Enterprise clients have a dedicated emergency hotline. All other clients can use the emergency callout service at an additional charge.
We accept: Bank transfer (NEFT/RTGS/IMPS), UPI (Google Pay, PhonePe, Paytm), credit and debit cards, and cheques. Auto-debit is available for recurring monthly plans. EMI options are available for annual plans and large one-time projects on request.
Monthly plans: no refund for the current month upon cancellation; the plan runs until the end of the billing period. Annual plans: a prorated refund is available for unused months, minus a service fee. Cancellations due to genuine service failure on our part are handled case-by-case and prioritised.
Our standard AMC plans are monthly or annual. For single-device support or short-term needs (e.g., a 3-month project), we recommend our On-Demand service rates. These are one-time charges with no ongoing commitment. You can always migrate to an AMC plan if you find the recurring value beneficial.
Absolutely. Our remote access sessions are conducted via enterprise-grade secure tools with end-to-end encryption. Sessions are only initiated with your explicit permission, are fully logged with timestamps, and can be viewed or terminated by you at any time. We do not retain access credentials after a session ends. Our engineers are bound by strict confidentiality agreements.
Yes. We provide ransomware response and data breach mitigation as emergency services. This includes isolating affected systems, assessing damage, attempting recovery from backups, cleaning infected systems, and hardening your network to prevent recurrence. Enterprise AMC clients receive priority ransomware response as part of their plan. Other clients can access this as an emergency on-demand service.
Our team is happy to answer anything before you decide. No pressure, no sales pitch — just honest answers.